Cancellation and Refund Policy

1. Cancellation Process

• Users can initiate the cancellation of their counseling session at any time before connecting with a counselor.
• To cancel, users must send a cancellation request through the website or contact our customer support.

2. Refund Eligibility

• Refunds are applicable only if the user has not connected with any counselor during the specified counseling period.
• Users will not be eligible for a refund if they have already engaged in a counseling session.

3. Refund Processing Time

• Refunds will be processed within three business days from the date of the cancellation request.

4. Refund Methods

• Refunds will be issued through the original payment method used by the user.

5. Cancellation after Connecting

• Once a user has connected with a counselor, the service is considered rendered, and no refunds will be provided.

6. Exceptional Circumstances

• In the event of technical issues or unforeseen circumstances preventing a user from connecting to a counselor, refunds may be considered on a case-by-case basis.

7. Contact Information

• For cancellation requests and refund inquiries, users can contact our customer support at support@foralone.com.

8. Policy Changes

• We reserve the right to modify this cancellation and refund policy at any time. Users will be notified of any changes through the website.

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By using our services, users agree to abide by this cancellation and refund policy. If you have any questions or concerns, please contact our customer support.